Terms and Conditions

General information

Kovagoalie.fi store sells ice hockey equipment manufactured by Veskarin Varusteverstas Oy (later Varusteverstas). Kovagoalie.fi sells products to individual customers internationally. Prices include VAT 24% for customers in the EU. For customers outside EU price includes no VAT.

Business customers, please contact kova(a)kovagoalie.fi, Customers in Russia, please contact kova(a)kovagoalie.fi for orders.

All prices are listed in US Dollars (USD). Charges drawn on international accounts may be subject to foreign transactions fees; these are not charged by Varusteverstas and may be in addition to the grand total of your order.
Varusteverstas does not handle your financial information, such as credit card information. All payments are handled by Klarna.

Price

The prices shown on our on-line store correspond to the prices in our factory store and those offered by our representatives. Prices are subject to change without notice.

Warranty & Return

Returns are not accepted on custom orders, on items sold at liquidation or clearance prices.
All returns of equipment must be approved by emailing kova(a)kovagoalie.fi. Non-approved returns will not be accepted.

After approving you will be provided with return instructions. The price of the product(s) will be refunded, the shipping cost will not be refunded.  

 

Guarantee

Varusteverstas offers a 12-month warranty on Kova Goalie equipment (pads, gloves, neck guards and suspenders) T-flex toe ties have a 3 month limited warranty. This warranty is applicable to manufacturing defects only.

It will not apply if the product has been subjected to an accident, negligence, alteration or misuse. The warranty will be void if the damage is due to contact with a skate, stick or is machine-washed. No damage from other use than ice hockey will be covered.

Varusteverstas retains the ability to evaluate the warranty eligibility and may require that we have product in hand to make an appropriate decision. In case of a manufacturing defect, the equipment will be replaced by a similar product, or it can be sent back to Varusteverstas for repairs.

In warranty issues contact kova(a)kovagoalie.fi

Production time

Custom pads and gloves requires six to twelve weeks to produce. Neck guards, suspenders and toe ties take one to four weeks to produce.
Please note that this does not include shipping.

Shipping

For products purchased from our on-line store, shipping is done only during regular operating days. International shipping twice a week (Tuesday to Friday).

The availability of products may vary depending on on manufacturing or sourcing problems. In that case we will notify the customer as soon as possible.

We ship all non-custom orders out within within three days. If there is any delay we will contact you to let you know. We do not cover duty or customs charges.

The orders will be shipped to the address given by the customer. All international order are shipped by FedEx and handled by their international parner network. Letter shipments are handled by Posti (posti.fi) and they do not have tracking.

Shipping Discrepancies

When you receive your shipment please inspect it for damage or missing items. Any shipping discrepancy must be reported within 48 hours of receipt.

Privacy policy & Personal information

Varusteverstas is committed to protecting personal information which it is the holder of, before, during and after a purchase has been made. In no case will this information be sold, shared or distributed. Please inspect our privacy policy for more detailed information.

Colors

It is important to note that the colors shown with the on-line editor, as well as the photos on the website, may vary in comparison to the true color of the article.

Validity of these terms

These terms and conditions are valid until further notice. We reserve the right to change our delivery terms. The customer must familiarize himself / herself with the current terms of delivery before placing the order.

We treat all customer information with complete confidence. Varusteverstas and Kovagoalie undertakes not to disclose customer information to any third party.